After a review of IT departments implementing Cloud technology, we are seeing the following differences: they are able to do more IT planning, implement systems faster and spend more time performing business analysis to improve solutions.
As Cloud technology becomes more prevalent in organizations, IT Staff are expressing concerns about the impact it might have on their job as well as their future opportunities. Frankly, some IT people are concerned that cloud computing will replace them altogether. In my opinion, Cloud computing will not eliminate the need for the IT team but it will shift the roles that the IT Staff play within an organization.
What’s different? As organizations move email and other infrastructure (such as backups, file servers, third party applications, etc.) to the cloud, the need for day-to-day device monitoring by staff deceases. Before the cloud, the technical support spent much time monitoring and/or recovering all devices, systems, etc. to make sure they were available for business operations. With the shift of many devices to the cloud, IT staff can spend more time in the role of project manager, business analyst and strategic planner.
For example, migrating an existing system to a cloud-based solution requires project management skills in order to have a successful implementation. Without solid project management, the move to the cloud might either fail (connectivity, general access issues, etc.) or could end up being significantly over budget. As organizations expand use of the cloud to include applications, IT staff need to play the role of the business analyst. In that role, IT staff are delivering value by streamlining overall use of systems, integrating the systems into the organization and helping assess the inter-relationship between the applications and other infrastructure in their organization.
Cloud computing can offer services that, just a few years ago, were unattainable for organizations. Understanding these types of services and resources is a key factor putting together a better IT strategy for your organization.